Your Privacy Is Our Responsibility
Every piece of your personal information on the 8u888 platform is stored with strict security. This policy explains what data we collect, why we collect it, and how we keep it safe.
1 Introduction & Scope
This privacy policy applies to all users of 8u888 platform services — including online sports betting, casino games, live dealer, slots, and other entertainment services. When you visit our website, create an account, or use any of our services, you are considered to have automatically accepted the terms of this policy.
8u888 places the highest importance on the digital privacy of users in Bangladesh. We store your information using SSL encryption and other modern security methods. This policy may be updated from time to time; registered users will be duly notified of any changes.
Important: Please read this policy carefully. If you have any questions about your information, contact our support team.
2 What Information We Collect
8u888 collects two types of information:
2.1 Information You Provide Directly
When you create an account or fill out a form on our platform, you directly provide the following information:
- Full name and date of birth (for age verification — for users aged 21 and above only)
- Valid email address and mobile number
- Password (stored in encrypted form — we never see it in readable form)
- Payment method details: bKash, Nagad, Rocket, or Upay account numbers (for deposits and withdrawals)
- National ID card or other government-issued document details if identity verification is required
2.2 Automatically Collected Information
Some information is collected automatically while you use the platform, such as:
- IP address and approximate location (at country level)
- Browser type, version, and operating system
- Device type (desktop, mobile, tablet)
- Time of site access, pages visited, and time spent
- Referral source (which link you came from)
- Information collected through cookies and similar tracking technologies
3 Purpose of Using Information
8u888 uses your information only for the legitimate purposes listed below:
3.1 Providing and Operating Services
- Creating, verifying, and enabling secure login to accounts
- Processing deposits and withdrawals (via bKash, Nagad, Rocket, Upay)
- Managing betting and gaming activities and recording results
- Managing bonuses, rewards, and VIP benefits
3.2 Security and Fraud Prevention
- Detecting unauthorized access and suspicious activity
- Complying with Anti-Money Laundering (AML) and Know Your Customer (KYC) requirements
- Preventing multiple accounts and bonus abuse
- Ensuring the overall security of the platform
3.3 Communication and Support
- Providing 24/7 support via live chat and email
- Sending important notifications related to your account
- Informing you about changes to policies
3.4 Service Improvement
- Analyzing user experience to improve the platform
- Identifying and resolving technical issues
- Planning new features and services
Note: 8u888 never sells your personal information to third parties.
4 Information Sharing & Disclosure
We share your personal information with third parties only in limited and controlled circumstances. Details are provided below:
4.1 Service Provider Partners
To operate the platform, we work with trusted technology partners — such as game software providers (Pragmatic Play, Evolution Gaming, Spribe, PG Soft, JILI, etc.) and payment processors. These partners receive only the information necessary to complete their designated services — nothing more.
4.2 Legal Obligations
Disclosure of information may be necessary in response to applicable laws of Bangladesh, court orders, or lawful requests from competent authorities. In such cases, we will provide only the minimum information required.
4.3 Fraud and Crime Prevention
If financial fraud, account hacking, or any other cybercrime occurs or is suspected, relevant information may be shared with the investigating authorities concerned.
4.4 Business Restructuring
In the event of a future merger, acquisition, or restructuring, user information may be transferred to the new entity. In such cases, the terms of this privacy policy will remain in effect.
5 Cookies & Tracking Technology
8u888 uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help improve your experience on the platform.
5.1 Types of Cookies
- Essential Cookies: Required for login sessions, security verification, and core functionality — the platform cannot work properly without them.
- Functional Cookies: Used to remember your preferred language, theme, and other settings.
- Analytics Cookies: Used to measure traffic, identify popular pages, and improve the site — the data collected is anonymous.
5.2 Cookie Controls
You can disable non-essential cookies at any time by changing your browser settings. Please note that disabling certain cookies may limit some functionality of the site.
6 Data Security Measures
8u888 applies industry-standard technical and administrative measures to protect your personal information. Our key security layers are:
- SSL/TLS Encryption: All data transmission between your browser and our servers is encrypted.
- Password Hashing: Your password is never stored directly — only a strong cryptographic hash is kept.
- Two-Factor Authentication (2FA): An option to add an extra layer of security to your account.
- Access Controls: Only authorized staff can access specific information.
- Regular Security Audits: Regular audits are conducted to identify and address potential vulnerabilities.
- Data Backups: Secure encrypted backups are maintained.
However, no technical measure is entirely risk-free. Keep your account password confidential and contact us immediately if you notice any suspicious activity.
7 Data Retention
8u888 retains your personal information for as long as necessary and then securely deletes or anonymizes it. Key retention principles:
- Active Accounts: All relevant information is retained while the account is active.
- Closed Accounts: Even after an account is closed, certain information may be retained for a specific period for legal, regulatory, or dispute resolution purposes.
- Transaction Records: Financial transaction records are retained for the period required under applicable law.
- Log Data: Server logs are generally kept for a limited period and then automatically deleted.
8 Your Rights
8u888 provides its users with the following rights:
- Right to Access: You may request to view the personal information stored in your account.
- Right to Rectification: You may request correction of inaccurate or incomplete information.
- Right to Erasure: In certain circumstances, you may request deletion of your information (within the limits of legal obligations).
- Right to Restrict Processing: In certain cases, you may request that the processing of your information be restricted.
- Right to Opt Out of Marketing: If you do not wish to receive promotional emails or messages, you may opt out at any time.
- Right to Lodge a Complaint: If you have objections to our data processing practices, you may file a complaint with the relevant authority.
To exercise any of these rights, contact us through our support channels. We will respond within a reasonable time.
9 Third-Party Links
The 8u888 platform may contain content from game software providers. These third parties have their own privacy policies, and 8u888 is not responsible for their policies. We recommend that you read the privacy policy of any third-party service before using it.
10 Protection of Minors
8u888 is for users aged 21 and above only. We never knowingly collect personal information from minors. If for any reason a minor's information has been collected, please notify us — we will delete that information immediately and close the associated account.
For ages 21+: Allowing minors to gamble under any circumstances is strictly against the policy of this platform.
11 Policy Changes
8u888 reserves the right to update this privacy policy at any time. If any significant changes are made:
- A notice will be displayed on the main page of the site.
- Registered users will be notified by email.
- The date of the change will be noted on this page.
Continued use of the platform after changes are made will be considered acceptance of the new policy. We therefore recommend visiting this page regularly to stay informed about any changes.
12 Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We are ready to respond in both Bengali and English, 24 hours a day, 7 days a week.
Email:
[email protected]
Live Chat:
24/7 direct support, in Bengali and English
Response Time:
As soon as possible, 24/7
Protecting your privacy is a commitment of 8u888. We believe transparency and trust are the foundation of a safe betting environment. Let us know about any concerns you have — we are always here for you.
For more information, see: Terms & Conditions and Responsible Gaming.